Legal

Refund Policy

Last updated: October 14, 2026

Humanora has a free plan so you can try it before paying. If a paid plan isn’t right for you, here is how cancellations and refunds work.

Cancelling

Cancel at any time in the app under Billing. Your plan stays active until the end of the period you paid for, and you won’t be charged again.

Refunds

You can request a full refund within 24 hours of purchase. The request must reach us (or Paddle) within 24 hours of the time on your Paddle receipt.
After 24 hours, payments are not refundable, except as below. Cancelling stops future renewals, and you keep your plan until the end of the period you paid for.
If you were charged by mistake, for example after cancelling or twice for the same period, we will refund the charge.
Where consumer law in your country gives you a right to withdraw or a refund, that right applies in addition to this policy.

How to ask

Within 24 hours of purchase, email [email protected] from your account’s email address with the date of the charge or your Paddle order number, or contact Paddle directly through the link in your receipt. Our payments are processed by Paddle, our merchant of record, so refunds are issued by Paddle to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.